Privacy Policy

This Privacy Policy explains how Pixel Burst Labs (“we”, “us”) handles personal information in connection with TradeBurst: our website at tradeburst.app and the TradeBurst software we provide to contractors (the “Service”).

1. Two kinds of information

• Information about our customers. Contractors who sign up for TradeBurst, and their staff, give us information to create and run their accounts. We decide how this information is used, as described below.
• Information contractors store in TradeBurst. Contractors use TradeBurst to manage their own customers: homeowners' names, contact details, addresses, project details, photos, documents, messages and payments. We process this information only on the contractor's behalf and instructions, as their service provider. The contractor's own privacy policy applies to it. If you are a homeowner, please contact the contractor you work with about your information; we will help them respond.

2. Information we collect about our customers

• Sign-up details: your name, work email, phone number, password (stored only as a secure hash), company name, web address, city, state and ZIP code, trades, team size, chosen plan, how you heard about us, and whether you want marketing email.
• Agreement records: which version of our Terms and this Policy you accepted, when, and the IP address and browser information at that time.
• Billing information: plan, billing history and payment status. Card details are collected and stored by our payment processor (Stripe), not by us.
• Usage and device information: sign-in times, pages and features used, IP address, browser and device type, and error logs, collected automatically when you use the Service.
• Credentials you connect: keys or authorizations for services such as Twilio, SendGrid, Google and Stripe, stored with restricted access and used only to provide the Service.
• Communications: messages you send to our support or sales teams.

3. Cookies and analytics

We use cookies that are necessary to sign you in and keep your session secure. We use Vercel Web Analytics to count page views and measure performance; it does not use cookies to track you across other websites. We do not use advertising cookies on tradeburst.app.

4. How we use information

• to create and secure your account and provide the Service;
• to bill you and manage your subscription;
• to provide support and send service messages (such as security, billing and product-change notices);
• to send product updates and tips, if you opted in (you can unsubscribe any time);
• to understand how the Service is used and improve it, mostly using aggregated information;
• to detect and prevent fraud, abuse and security incidents;
• to comply with law and enforce our Terms of Service.

5. How we share information

We don't sell personal information, and we don't share it for cross-context behavioral advertising. We share it only:

• With service providers that host and run the Service for us under contracts that limit their use of the data: Vercel (hosting), Supabase (database and file storage), Stripe (payments), SendGrid (our own system emails) and Google (AI features when our account is used).
• With services you connect. When you connect your own Twilio, SendGrid, Google or Stripe account, information flows to that provider as needed to perform the actions you take, under your agreement with them.
• Inside your company account. Your company's administrators can see information about the users in that account.
• For legal reasons: to comply with law or valid legal process, or to protect the rights, safety and property of our customers, the public or us.
• In a business transfer: as part of a merger, acquisition or sale of assets, with notice to you.

6. Retention

We keep account information while your account is active. After an account is cancelled, we keep its data for 30 days so it can be restored or exported, then delete it from active systems. Backups are overwritten on their normal schedule. We keep agreement and billing records as long as needed for legal, tax and accounting purposes.

7. Security

We use encryption in transit, hashed passwords, access controls, and isolation that keeps each company's data separate from every other company's. No system is perfectly secure; if we learn of a breach affecting your information, we will notify you as the law requires.

8. Your choices and rights

• You can update your account details in the Service, or ask us to.
• You can unsubscribe from marketing email using the link in any message.
• Depending on where you live, you may have the right to know what personal information we hold about you, to get a copy, to correct it, to delete it, and to opt out of certain processing. To make a request, email privacy@tradeburst.app. We will verify your request and respond within the time the law requires. We won't discriminate against you for exercising these rights. You may use an authorized agent where the law allows.
• Homeowners whose information a contractor stores in TradeBurst should send requests to that contractor.

9. Children

TradeBurst is a service for businesses and is not directed to children. We don't knowingly collect personal information from children under 16.

10. Where data is processed

TradeBurst is operated from, and data is stored in, the United States.

11. Changes

We may update this Policy. If changes are material, we will notify account owners by email or in the Service before they take effect. The version and effective date are at the top of this page.

12. Contact

Pixel Burst Labs. Privacy questions and requests: privacy@tradeburst.app.